The Community Director will be responsible for leading, connecting, inspiring, and strengthening our membership communities and general audience.
Here at The FITT Cycle, there’s nothing more important and valuable than community. We truly measure the success of our company in the success of our clients and the experience they receive. The Community Director will be responsible for finding golden nuggets of testimonial treasure and highlighting our clients wins for all to see.
The rockstar in the Community Director role needs to come to the table with experience in community building and communication. Why? Because you’ll be sitting at the head of the table when it comes to proactively providing resources, support, and insight to all the clients who already know, like, and trust us. Talk about big shoes to fill, right?
Our ideal candidate will do whatever it takes to ensure the members of our community feel heard, encouraged, empowered and supported. They come to the table with their own strategy and insight from day 1 and aren’t afraid to take initiative and get results.
We’re looking for a compassionate, experienced, forward-thinking leader who enjoys helping others, leading a team, and going above and beyond to give our clients, Affiliates, and accountability coaches what they need to succeed.
This role is a part time, work-from-home position that reports directly to Lindsay while interacting appropriately with other members of the team.
We’re not your average company — we always make sure our team members have plenty of freedom and flexibility too. The tasks required in this role rarely fit into an average 9-5 schedule. Our dream Community Director is open to finding their own rhythm and creating a schedule that serves their life while also ensuring they get the job done.
DUties and responsibilities
The Community Director steers the ship when it comes to increasing community engagement, retention, and growth.
You’ll be responsible for:
Knowing and communicating Lindsay’s voice, vision, values, and content with total confidence.
relaying feedback and findings from customer and community conversation back to the team.
Organizing and participating in various strategies to build community and boost brand awareness.
Cultivating our Affiliate and Accountability programs. The Accountability Coaches are current students and affiliates who’ve already achieved success with The FITT Cycle and are willing to lend a helping hand. You’ll manage making sure they have the tools and support they need to motivate and advise newer clients.
Inspiring more community engagement by answering questions, providing resources, creating guidance posts, and highlighting customer wins big and small.
Staying up to date with latest digital marketing trends as well as new products, features, and improvements within the company.
Increasing community retention by preemptively providing resources that help people get unstuck and always leading with compassion and understanding.
Leading the front line communication efforts in all areas including PR, social media, email, facebook group, and more.
Traveling as needed for company events to build closer relationships with community members.
Attending and offering community support during Lindsay’s FB Live sessions and Webinars.
Testimonial Collection and consistently documenting and promoting specific wins our clients are having.
Providing Strategic insight on where and how we can create more connection with our community.
Skills and abilities
The ideal candidate possesses the following strengths and skills:
You’re a people person!
Multitasker and the ability to juggle multiple projects simultaneously.
Dynamic leadership skills and the ability to support and empower others
Mature, coachable, and happy doing high-level projects as well as mundane admin tasks
Excellent communication skills
If you would like to be considered for this role please submit the following via email to firstname.lastname@example.org.
Cover letter and PDF of your resume
A 60-90 second video introduction (We will not review videos longer than 90 seconds)
StrengthsFinder Top 5 Strengths
Answer the following questions:
What win are you most proud of in your experience of engaging in a community?
If this was your role, you would be designing the criteria for our new TFC Accountability Coach Program. How would you recruit, select, and train to ensure we have a top-notch fully supported community?
What are the 3 most important analytics to know when it comes to communities and what would you do if ours indicated that we were trending behind?
Walks us through your process for attracting, conducting, and curating testimonials that demonstrate the results promised in The FITT Cycle?